FAQ

Got questions? We may just have the answer! Take a look at our Frequently Asked Questions
about our gift boxes or Contact Us we would be grateful to hear from you!

The delivery of a gift box is a flat rate of charge $14 per gift box to all major cities and towns Australia wide. Regional towns may incur an additional delivery charge.

The delivery timeframes to major towns and cities within Australia can be viewed here.

If your delivery area is not listed please contact Grateful Hearts and we will endeavor to provide delivery to this area.

It is the customer’s responsibility to be aware of delivery areas and timeframes when ordering.

Depending on when the gift box is dispatched, delivery of the gift boxes will be between 8:30am and 5:00pm Monday to Friday. An exact time when the gift box will arrive on the day of delivery cannot be provided.

Grateful Hearts cannot arrange for delivery of gift boxes on weekends or Public Holidays.

Unless a preferred delivery date is specified the gift box will be dispatched within 24 hours of purchase, Monday to Friday.

Grateful Hearts will update you on every stage of the order process but unfortunately we  cannot offer a tracking service for gift boxes in transit with our courier.

Yes, if you know that someone may not be present at the delivery address, please state in delivery instructions at checkout that it is “ok to leave at front door”

Grateful Hearts is not liable for any goods left at the delivery location while no one is present.

Grateful Hearts cannot make alterations to an order that has been fulfilled and/or dispatched.

Alterations to an existing order that has been placed but not fulfilled should be requested by emailing the change through to info@gratefulhearts.com.au as soon as possible.

Grateful Hearts cannot accept a cancellation of an order that has been fulfilled and dispatched.

Cancellation of an order that has been fulfilled but not dispatched will incur a charge of 50% of the total order value. The remainder of the total order value will be refunded.

Cancellation of an order has been received by Grateful Hearts but not fulfilled will incur a processing fee of $10. The processing fee will be deducted from the amount refunded to the customer.

It is the customer’s responsibility to notify Grateful Hearts if a gift box has not arrived in the timeframe quoted. Grateful Hearts will then track and locate the gift box for prompt delivery.

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